Contact
Please Read our Frequently Asked Questions page!
Over 90% of common inquiries are already answered here and can save time! If we receive a question that is already answered in our FAQ, we will politely ask you to revisit it.
Create a Ticket Instead
One of the easiest ways to contact us and keep a record of our conversations with you! Inquiries are answered in the order they are received.
Create a Support Ticket
Support tickets are answered in the order they are received, and occasionally large volumes of inquiries may mean there are delays in us replying.
A support ticket does not create a Koingo account. If you already have an account using the same e-mail address, the ticket will also appear there as a convenience. Tickets are not a live chat feature; notifications will be sent via e-mail when we reply. View the ticket on our web site using the private link in this message to append a reply. We do not receive replies sent by clicking "Reply" in e-mail clients.