Password Retriever Help

# Password Retriever is telling me that I need to purchase it, but I have already paid!

When you purchase Password Retriever, an e-mail is sent to the e-mail address you supplied on the order form. This e-mail contains your unique license code, which is the key that unlocks Password Retriever. In order for Password Retriever to know that you have paid, you must enter this license code into Password Retriever.

To enter your license code, choose Enter License Code from the Password Retriever menu (Mac) or Help menu (Windows).

Carefully type, or copy and paste, your e-mail address and license code into the two boxes. Making sure to include all numbers and dashes. Don't add any extraneous characters, such as spaces. Also, ensure the case for both your e-mail address and license code are the same. For instance, a lowercase letter "a" is not the same as an uppercase one.

Click Register.

Note that Password Retriever 4.6.2 and later require a Password Retriever 4.x/5.x serial number. In other words, Password Retriever 1 through 4.5.1 license codes will not work. If you own a previous version of Password Retriever, please visit your account page on our web site to obtain a current license code.

## See also

Retrieving a lost serial number