Password Retriever Help

# Retrieving a lost license code

If you have lost or forgotten your Password Retriever license code, you can retrieve it from our website.

Go to the account page on our web site in your web browser.

Type your e-mail address into the only box on the page.

Click Login.

Click the Receipt ID link for the order that contains Password Retriever.

Our system scans our entire order history for a customer with the e-mail address that you had logged in with. This e-mail address is later used to generate a unique license code for Password Retriever.

If you have purchased multiple software licenses from us using different e-mail addresses, you will have to log into each account individually.

If your e-mail address has changed, be sure to enter the e-mail address that you used when you purchased Password Retriever when logging in. If you would like to still receive e-mail notifications, you can change that e-mail under the Customer Profile section.

## See also

Password Retriever is telling me that I need to purchase it, but I have already paid!